At Better Not Younger, your satisfaction is important to us. We accept eligible return and refund requests submitted within 30 days of delivery, subject to the terms and exclusions below. Certain products, including serums and products classified as hazardous materials, are subject to special conditions.

Nothing in this policy is intended to limit any rights or remedies available to consumers under applicable law.

Eligibility Requirements

• Return or refund requests must be submitted within 30 days of delivery.
• Only products purchased directly from better-notyounger.com are eligible under this policy. Proof of purchase is required.
• All return and refund requests are subject to review by our Customer Service team.
• We may decline a return or refund where the amount of product used is inconsistent with reasonable evaluation of the product, or where there is evidence of abuse, fraud, misuse, or failure to meet the requirements of this policy.
• Serums are non-refundable and non-returnable, except where a different remedy is required by applicable law. Please see “Serum Returns & Refunds” below.
• For safety and shipping-compliance reasons, products classified as hazardous materials (“hazmat”), including aerosol products such as Hairspray and Mousse, are non-returnable. These products must not be mailed back unless Customer Service provides specific return instructions. Please contact us for assistance.

How to Request a Return

Important: Do not send any product back before receiving confirmation and return instructions from our Customer Service team.

1. Contact Us First

Email contact@better-notyounger.com with:

• Your order number
• The item(s) involved
• A brief explanation of the reason for your request
• A clear photo of the product and/or packaging when reasonably necessary to verify a damaged, defective, incorrect, or other product-specific claim

2. Wait for Approval

Our Customer Service team will review your request. If a physical return is approved, we will provide return instructions.

3. Pack and Ship

If a physical return is approved:

• Securely package the product to help prevent damage during shipping.
• Return shipping costs are the customer’s responsibility unless the return is due to an issue that is our responsibility, such as receiving a damaged, defective, or incorrect item.
• We recommend using a trackable shipping method, such as UPS, FedEx, or USPS, when permitted for the product being returned.
• Approved returns must be shipped within 14 days of receiving return authorization, unless Customer Service provides different instructions.
• Do not ship hazmat products, including Hairspray and Mousse, unless Customer Service specifically instructs you to do so and provides appropriate return instructions.
  
  

Serum Returns & Refunds

Serums are non-refundable and non-returnable.

Because serums are formulated to deliver results over time, Customer Service does not offer refunds or accept returns for serum purchases.

If you experience an issue or have concerns regarding a serum, please contact our Customer Service team within 30 days of delivery. Each request will be evaluated individually, and Customer Service will determine the appropriate resolution based on the specific circumstances.

Depending on the circumstances, Better Not Younger may, at its discretion, offer:

• A product replacement for a damaged, defective, expired, or incorrect product.
• Store credit in cases of product dissatisfaction.
• Another appropriate resolution when warranted by the circumstances or required by applicable law.

All serum resolutions are subject to review and approval by our Customer Service team.

Refunds

• If a return is required: Your refund will be processed once we receive the returned product.
• If a return is not required: Your refund will be processed within 1–2 business days after the refund is approved.
• When you will receive the funds: After we process your refund, the time it takes for the money to appear in your account depends on your bank or financial institution.
• Please note: Bank processing times may vary and are outside of our control.
  
  

Damaged, Defective, Expired, or Incorrect Items

If your order arrives damaged, defective, expired, or contains the wrong product, please contact contact@better-notyounger.com as soon as possible. Include your order number and, when reasonably necessary, a clear photo of the product and/or packaging showing the issue.

If the issue is confirmed, we will provide an appropriate resolution in accordance with this policy and applicable law. Depending on the circumstances, the resolution may include a replacement at no additional cost, a refund, or another appropriate remedy.

For serums, please refer to the “Serum Returns & Refunds” section above.

Store Credit

• In some cases, including dissatisfaction with a serum, Better Not Younger may offer store credit instead of a refund to the original payment method.
• Store credit is subject to Customer Service approval and will be offered based on the circumstances of the request.
• Store credit does not limit or replace any refund or other remedy required by applicable law.
  
  

Order Cancellations

If you need to cancel your order, please contact our Customer Service team at contact@better-notyounger.com as soon as possible.

Cancellation requests must be submitted at least 48 hours before order processing. Once an order has entered order processing, we may be unable to cancel or modify the order.

Retail Store Purchases

• Purchased on Amazon? Please contact Amazon directly for returns, refunds, or any issues with your order. Amazon’s return and refund policies apply to purchases made through Amazon.
• Purchased on better-notyounger.com? Please follow the return and refund policy provided on our website.
  
  

Contact Us

For any return, refund, replacement, or store credit request, please contact:

contact@better-notyounger.com

For any product issue, concern, or question regarding a return, refund, replacement, or store credit, please contact our Customer Service team. Each request will be reviewed on a case-by-case basis, and Customer Service will determine the appropriate resolution based on the specific circumstances and this policy.

We reserve the right to decline discretionary returns, refunds, replacements, or store credit requests that do not meet the requirements of this policy. This does not limit any rights or remedies that cannot be waived under applicable law.