Frequently Asked Questions

You can buy any Better Not Younger product at www.better-notyounger.com.
We also sell most of our products at:

• - Amazon
• - Macy’s

We accept:

• - Visa, MasterCard, and American Express
• - PayPal
• - ShopPay
• - ApplePay

We currently ship only within the United States.

• - Orders are fulfilled within 1–2 business days.
• - Lead time takes 3–5 business days, depending on your location.
• - We ship via various carriers — we can't accommodate specific carrier requests.

• - You'll receive a confirmation email with a tracking link.
• - You can also log into better-notyounger.com using the email you used at checkout.

• If your order seems delayed or you haven’t received updates, feel free to reach out to us at contact@better-notyounger.com — we’re here to help.

If your order appears to be lost and you haven’t received an update, email:
contact@better-notyounger.com

• - Tracking information is usually sent via email once the order has been shipped.
• - If you didn’t receive it, please log in to your account or email us at contact@better-notyounger.com

We’re so sorry to hear that! Please email us at contact@better-notyounger.com with the following details:

• - Your order number
• - The name of the damaged product
• - A brief description of the issue
• - A photo of the item, if possible

Our team will get back to you promptly to make it right.

You can return items within 30 days of purchase.

For full details and step-by-step instructions, please visit our Return & Refund Policy.

You'll receive a notification and have the option to use a different payment method.

If the problem persists contact us at: contact@better-notyounger.com

• - Enter your code at checkout in the Discount Code field.
• - Codes can’t be combined, used on sale items, or applied to bundles.

Email us with your order number and the discount code.
contact@better-notyounger.com

It happens! If the code is still valid—email us, and we’ll assist you.

No harsh sulfates here. All our products are SLS-free.

Note: Hair Redemption Masque and Silver Lining Purple Masque contain a gentle, color-safe sulfate alternative.

Yes, we use high-performance silicones for moisture and protection.

Yes, except for the Superpower Fortifying Serum, which contains wheat protein.

All products are vegan except:

• - Significant Other – Hair, Skin & Nails Supplement
• - Power Within – Collagen Gummies

Yes, all products are paraben-free.

Most of our products are alcohol-free. A few — like our Superpower Serum — use cosmetic-grade alcohols to enhance performance and absorption.

We work with manufacturers that follow responsible sourcing practices.

Not currently, but we plan to offer it in the future.

We use signature scents developed with a fragrance house.
Fragrance-free options:

• - Full Transparency - Pure Revitalizing Shampoo
• - Full Transparency -Shine Revitalizing Conditioner

Yes, we never test on animals.

We use a thoughtful blend of natural and clean synthetic ingredients to ensure safety, effectiveness, and performance.

For the most accurate and up-to-date ingredient information, please refer to the product packaging.

Ingredients listed on our website are provided for reference only and may vary due to formulation updates.

Yes, all products are color-safe.

Only the Full Transparency line is labeled hypoallergenic.

Other products are non-comedogenic and suitable for sensitive skin.

Visit each product’s page on better-notyounger.com

Or email us at: contact@better-notyounger.com

Our formulas are specially designed to support the evolving needs of hair over time — like adding volume, improving density, and boosting hydration — and work especially well for fine to medium hair textures, whether straight, wavy, or curly.

Short exposure to heat or cold won’t affect product performance. For best results, we recommend storing your products in a cool, dry place.

Please also check the PAO (Period After Opening) symbol on each package, which indicates how long the product remains fresh after opening.

They’re made specifically to meet the evolving needs of hair over time — celebrating strength, vitality, and the beauty of every stage of life.

They are formulated for women’s hair, but some items (e.g., Superpower Serum, Hair Patches) may also benefit men.

Yes, all bottles and cartons are 100% recyclable.

While we don’t have a formal policy yet, we partner with manufacturers who follow responsible sourcing practices and are always looking for ways to reduce our environmental footprint.

We are a private company, founded in 2019.

We manufacture in the USA and Canada, in certified, high-quality facilities.