Frequently Asked Questions - Better Not Younger

Orders & Returns

Where can I buy your products?

You can buy any Better Not Younger product at We also sell most of our products at Ulta Beauty Stores and, as well as Amazon or Macy’s.

What methods of payment do you accept?

We accept major credit cards (Visa, MasterCard and American Express) as well as PayPal, ShopPay, AfterPay and AmazonPay when you place your order online through our website.

Do you ship outside of the US? (or to a specific country)

We do offer international shipping to the UK, Canada, Mexico and Australia. Costs may vary depending on where the products are being sent to except for Canada, in which case we offer a flat rate of 10 USD. You may also want to check if your country has any specific duties on imports. Sadly, shipping costs are beyond our control. International orders usually take 3-4 weeks to be delivered, depending on your location and customs process of each particular country. In some cases, it can take up to 6 weeks. Once the package arrives in your country, its delivery depends on local shipping, and unfortunately, there’s no tracking information for a few days.

How long will it take to get the order? How does it ship? How long will it take to ship to Alaska, Hawaii, and Puerto Rico?

We offer FREE shipping for orders over $50 placed in the United States. Orders under $50 ship for a flat rate of $4.99. For orders placed in Canada we offer a $10 flat rate (Import Duties not Included). We also ship to Australia, Mexico and United Kingdom using USPS First Class, the rate is calculated based on the destination. Orders are usually fulfilled within 1 to 2 business days, and shipments in the United States typically take between 5 and 8 days depending on your location. International orders may take longer depending on the customs process of each particular country.

We don't have control of which carrier will be shipping/delivering your products since it is our partnering shipping company, so if your address requires a specific carrier we unfortunately cannot process that request. On the positive note, we currently carry most of our products in every Ulta Beauty store! Please, click here to find a store near you. We also sell our products online through Ulta Beauty, Amazon and Macy's. If there is anything else you need please let us know.

Products like our Wake Up Call High-Hold Thickening Hairspray, can only be shipped to US Continental due to spray can regulations.

Can I expedite my order?

Yes we offer the option of 2 business days express shipping for $14.95.

How can I check the status of my order?

You will receive a tracking order link in your confirmation email and our system will automatically send you notifications about your order status (including a tracking number). However, if you are so excited that you want to check more often, please log in to our website at and you will be able to track all your recent orders. If you didn’t create an account the first time you placed an order, you can do so at any time and the system will recognize you. Remember to use the same email address used in the checkout process. You can review your past orders and see the tracking number for open orders.

Why has my order been delayed?

We do our best to ship every order within 24 hours from the time of payment. However, the processing and shipping times may vary. Please allow up to 3 days for processing and up to 5 business days for shipping. In order to fulfill your order sooner, your order may be split into multiple shipments.

What happens if my order got lost?

Our customer service department tracks orders regularly and will usually notice any delays and do their best to address it. If you are concerned that your order got lost and haven’t received an email from us, please contact our customer service department via email at We will resolve the situation as soon as possible or send you a new package if we can’t retrieve yours.

Why didn't I get a tracking number? I'm having problems with the tracking.

We are sorry about this inconvenience. The system usually sends out an email with your shipping confirmation and its corresponding tracking number. You can access your account on our website at to get information on all your recent orders. If you still can’t find what you are looking for please reach out to us at

What if my product arrives and it is damaged?

Please share your concern with our customer service department via email at and if possible, include a picture of the damaged products. We will do our best to replace the damaged products as soon as possible.

What if my order arrives and it is incomplete?

Due to inventory availability across our warehouses your order may be shipped in two packages rather than one, so don’t worry if some items are missing from your first package. Thank you for understanding!

If this is not the case, we apologize in advance for any mistakes that may have occurred during the fulfillment process. Please share your concern with our customer service department via email at We will be happy to help you and send you the missing products as soon as possible.

What is your return policy? What happens if I don’t like the products?

We want you to be happy with our products. In the event that any product doesn’t perform the way you expect, please let us know. We are happy to issue a full refund (minus shipping, handling or other service fees) within 30 days from the purchase date. All products must be unused or be less than 1/3 used.

Unfortunately, we can’t accept returns on overly used products, hair turban, nor sample sachets. Customer is responsible for return shipping and we suggest return via trackable common carrier.

To return items, please follow these steps:

  • Send an email to with your order number and the items to be returned, including a brief explanation of the reason for your return. Pack and seal your return merchandise securely to prevent damage during shipment.
  • Ship your package via UPS, FedEx or USPS to the following address:

Better Not Younger Returns
10461 NW 36th Street
Doral, FL 33178

Your return will be processed promptly upon arrival, and we will send you a confirmation via email. Please allow 2 to 3 weeks from the shipping date for your account to be credited to the original payment method. Shipping and handling charges are not refunded.

If you have purchased a Better Not Younger product from a salon, spa, boutique, beauty supply store or other participating retailer, please return it to the location where it was originally purchased, subject to the store's own return/exchange policy.

We apologize, as we are unable to process returns for products not purchased online at

What can I do if my payment is declined?

If your payment is declined you will receive a notification with the option to try a different payment method.


How can I use a discount code?

Enter your discount code at the bottom of your cart in the Discount Code field and click Apply. Codes cannot be combined with another ongoing discount, nor can they be applied to items already on sale.

What if my discount code is not applied properly?

Please email our customer service department at with your order number and the coupon code that was not applied properly. If the coupon is still valid at the time we receive your message we can issue a refund for the amount of the coupon or send you a new code for a future purchase.

What if I forgot to enter my discount code?

Please email our customer service department at with your order number and the coupon code that you forgot to use. If the coupon is still valid at the time we receive your message we can issue a refund for the amount of the coupon or send you a new code for a future purchase.

Products & Formulation

Do our products contain SLS?

No, our products do not contain SLS.

Do our products contain Silicones?

Yes, we strategically utilize high performance silicones in some of our products to achieve just the right amount of slip and feel, leaving hair moisturized and protected. The silicones we use are of a high quality, hair-compatible.

Are our products gluten-free?

All of our products are gluten free except for the Superpower Fortifying Hair & Scalp Serum which does contain a type of wheat protein that is beneficial to the hair structure.

Are our products vegan?

All of our products are vegan with the exception of Significant Other - Hair, Skin & Nails Supplement, Power Within - Skin & Scalp Collagen Gummies, You Glow Girls - Probiotic Skin Supplement Bounce Back - Super Moisturizing Conditioner for Curly Hair and License to Curl - Curl Revival Boost Spray.

Are our products paraben free?

Yes, all BNY products are paraben-free. We have formulated without parabens in order to go above and beyond the industry standards.

Do our products contain alcohol?

Most of our products do not contain alcohol. In order to maintain a high level of performance, a certain amount of alcohols is necessary in products like Superpower - Fortifying Hair & Scalp Serum. However, they are cosmetic-grade alcohols so the formula does not dry or strip the hair.

Are our products sulfate free?

Yes, however our Hair Redemption - Restorative Butter Masque and Silver Lining Purple Butter Masque For Gray & White Hair contain a different form of sulfate which is color-safe and helps protect hair.

Do you practice sustainable sourcing of ingredients?

We work with our manufacturers to make sure that they adhere to the highest standards of responsible sourcing.

Do our products offer UV protection?

No, but have plans to create UV protection products in the future.

What fragrances are used in the products?

We have created bespoke signature scents with our fragrance house. Our fragrance complies with all regulatory requirements. However we offer fragrance-free products like our Full Transparency - Pure Revitalizing Shampoo and Full Transparency -Shine Revitalizing Conditioner

Do we test on animals? Are our products cruelty free?

All our products are cruelty free, we do not support testing on animals. We do not directly or indirectly perform animal testing on any of our products.

Are our products 100% natural?

BNY uses only the finest ingredients in our products, many of which are natural ingredients. However, in the pursuit to provide uncompromised performance, many of our ingredients are specially formulated and often synthetically derived.

Where can I find a full ingredient list?

Please visit our individual product pages where you can find key ingredients functions as well a each of our full-ingredients list. All ingredients are listed on the product cartons as well.

Are your supplements kosher?

Our products are kosher certified. The Kashruth certificate for the manufacturing facility is available in our records and we’ll be happy to send you a copy if you send us your email to We will be adding the kosher seal Kof-K to our packaging soon.

Do you have products designed for color-treated hair? Are your products color-safe?

All our products are designed to be safe on color-treated hair.

Are the products hypoallergenic?

Our Full Transparency shampoo and conditioner are hypoallergenic. The rest of our products are non-comedogenic and designed for sensitive skin.

How can I find out more information about a product?

You can learn all about our products on their individual product pages at If you have any other questions or thoughts, let us know by emailing

What hair types are our products suitable for?

Our products are specifically designed for aging hair and are appropriate for all hair types (straight, wavy or curly) and textures (thin or medium to thick). They’re paraben-free and sulfate-free.

Will my product melt, dry, freeze or expire?

If the product is subjected to excessive heat or cold for short periods of time, it will not impact the product’s efficacy, though it may result in a thicker or thinner texture. Our products have no formal expiration date but we generally recommend that they be used within 3 years of purchase.

Can I sell the products on my own site?

Your purchase of our products is only for your personal use. By purchasing our products, you agree not to resell or distribute such products for any commercial purposes. We may reject or cancel an order if we have reason to believe that your order is not for your personal use.

How are these products different from other beauty brands?

Our products reflect our belief that beauty is not defined by age. They are designed to specifically address the needs of aging hair so it looks and feels great.

Do these products work for men, male baldness and hair loss?

Our products are specifically designed to address the causes and symptoms of aging hair in women which are different than the underlying causes of male pattern hair loss. However, men may benefit from our Significant Other Hair, Skin & Nails Supplement to provide essential nutrients as well as our Superpower™ Serums and Hairpathces to help with thicker looking hair.

The Company

Are our packages recyclable?

All of our bottles and cartons are 100% recyclable.

What is the company position regarding sustainability?

We follow industry standard practices regarding sustainability and product quality.

Are you affiliated with any other company?

No, we are an independent, private owned company.

Is this company public or private?

We are a private company founded in 2017.

Where do you manufacture?

We manufacture our products in USA in highly reputable manufacturers partners with state-of-the-art facilities that comply with industry standards of quality control and assurance.