Frequently Asked Questions

Orders & Returns

Where can I buy your products?

What methods of payment do you accept?

Do you ship outside of the US? (or to a specific country)

How long will it take to get the order? How does it ship? How long will it take to ship to Alaska, Hawaii, and Puerto Rico?

Can I expedite my order?

How can I check the status of my order?

Why has my order been delayed?

What happens if my order got lost?

Why didn't I get a tracking number? I'm having problems with the tracking.

What if my product arrives and it is damaged?

What if my order arrives and it is incomplete?

What is your return policy? What happens if I don’t like the products?

What can I do if my payment is declined?

Promotions

How can I use a discount code?

What if my discount code is not applied properly?

What if I forgot to enter my discount code?

Products & Formulation

Do our products contain SLS?

Do our products contain Silicones?

Are our products gluten-free?

Are our products vegan?

Are our products paraben free?

Do our products contain alcohol?

Are our products sulfate free?

Do you practice sustainable sourcing of ingredients?

Do our products offer UV protection?

What fragrances are used in the products?

Do we test on animals? Are our products cruelty free?

Are our products 100% natural?

Where can I find a full ingredient list?

Are your supplements kosher?

Do you have products designed for color-treated hair? Are your products color-safe?

Are the products hypoallergenic?

How can I find out more information about a product?

What hair types are our products suitable for?

Will my product melt, dry, freeze or expire?

Can I sell the products on my own site?

How are these products different from other beauty brands?

Do these products work for men, male baldness and hair loss?

The Company

Are our packages recyclable?

What is the company position regarding sustainability?

Are you affiliated with any other company?

Is this company public or private?

Where do you manufacture?